Sign up for the quarterly Flings Newsletter here!

Horizon Helpdesk Utility

The Horizon Helpdesk Utility is designed to be a tool used by real help desk agents. The Horizon Helpdesk Utility takes all of the functionality of the current HTML5 based Helpdesk in VMware Horizon and adds true desktop integration features, including:

  • Greater speed in queries
  • Reduced steps to find a session
  • Multiple monitoring windows
  • Keystrokes for fast access
  • Native remote control functionality
  • Real-time updates
  • Built-in session experience score based on session performance and variables
  • .Net Framework 4.5.2
  • Horizon 7.2.0 or newer
  • A Horizon Enterprise license
  1. Download and launch the setup.exe utility
  2. Launch the Horizon HelpDesk Logon application from the Start menu
  3. Enter a valid url for a VMware Horizon Connection server (e.g. https://connectionserver.dom.local) and your credentials then click "logon"
Watch Video

Version 1.2.1

  • Added better logging for troubleshooting
  • Added support for newer Helpdesk features:
    • Client version
    • Idle time etc.
  • Bug fixes for licensing checks in 7.2 version of horizon
  • Fixed a timing issue in the graphs causing a closing issue
  • Increased pod searching by 30 seconds to 2 seconds fixed indentation issues in config files
Report a Bug